There isn't a promotion running. Is there anything I can do to get a discount?
If you sign up for our mailing list, we offer a $25 discount on purchases of $299 or more. You will receive a promo code at the time of sign-up.
I tried using a promo code, but it said nothing qualified. What is eligible?
Every item will have a green label that reads Promo Eligible if it qualifies. Depending on the type of promotion, you may get a percentage or a dollar amount off. Dollar amounts will usually require a minimum purchase amount. The only promo code that applies to non-eligible items is from our mailing list sign-up.
Do you have a military discount?
Of course we do! We appreciate those who have served us and are proud to offer them a 15% discount on any promo eligible items. Unfortunately, due to obvious concerns with fraud, we cannot offer this discount online. Due to federal law, we cannot accept any scanned copy of a military ID. If you'd like to make your purchase anyway and we don't see a military discount on a previous order, we'd be more than happy to offer you a refund if you provide a military ID in one of our showrooms. Thank you!
I submitted a delivery survey. How do I use my offer online?
We appreciate you! Send us an email or give us a call (888−875−8955). We'll create a promo code for you to use at checkout. Our normal exclusions apply (see above).
What if my billing address differs from my shipping address?
Enter your shipping information first and then enter your billing information. We will need to verify the billing information that is associated with your card.
Why doesn't my Johnny Janosik credit card work when I select the Credit Card option?
Be sure to select the Johnny Janosik Credit Card option (it's the default now). While it may look like a credit card, it's actually just a card with your Wells Fargo account number. Since it doesn't expire or have a security code, it cannot be used like a credit card in the store or online. A financing contract must be created and an authorization will be made to your WF account. Once an item is delivered, we draw that amount from your account, and you pay the balance to WF over time.
I have a gift card. Can I apply that to my order?
Unfortunately, we do not offer gift cards that are usable as a debit card, so we cannot accept them online. We require you to surrender the card in a showroom to have the credit applied to your account.
My card was declined, and now there's a pending transaction on my account. Where's my money?
Don't worry, your money isn't gone! While a declined transaction can happen for many reasons, if it happens after the authorization is made, a pending charge will show up on your account. Once the bank realizes the transaction was declined, it will void the charge and the funds will reappear in your account. Declined transactions can happen due to insufficient funds, but they can also occur because you're using an old card, you entered the card code incorrectly, you entered the billing information incorrectly, your bank flagged the transaction as possibly fraudulent, or there was an error in the system somewhere along the way. If you think there's an error on our end, please let us know!
I was approved for special financing, but my order isn't expected to come in for a while. When will I begin paying for my order?
A Wells Fargo authorization lasts for 120 days. If for some reason we aren't able to receive full payment before it expires, we can create a new authorization for the balance over the phone. We'll let you know if this happens.
How will I know my order was received?
First you'll get an email with your receipt and a second letting you know that your order was successful. We'll also get an email containing your order details, and then we'll enter that order into our system, checking for any inconsistencies along the way. Once we have your order processed, we'll contact you by phone or email to confirm your order and schedule if possible. We process online orders every day (except major holidays) between 8am and 4pm.
I can't take phone calls. What should I do to confirm my order?
We get it−we're from Delaware. You're out in the boonies where phone service is spotty. Or you're like us and ordered that new sofa from the comfort of your office. If you can't receive a phone call to confirm the order, just let us know in the order notes that you'd prefer to be contacted by email.
How long will it take to receive my furniture?
The short answer is it depends. If the items are all in stock, we can get them to you between now and within 1-2 weeks depending on the selected shipping method. If they're out of stock, our lead times vary between vendors. If they're special order items, it could be an extended wait depending on the manufacturer. We'll do our best to gather all of the ETAs and confirm with you before finalizing the order.
What if I decide I can't wait for my items?
We will do our best to give you an accurate estimate of when we believe the items will arrive in our warehouse. We cannot make any guarantees on delivery until the items hit our docks due to inconsistent or lacking information from vendors and shipping companies. When we confirm your order, that is the time to decide if the wait is right for you.
Why is everything so far behind anyway?
So many reasons! It's easy to say one thing like "supply chain disruptions" and seem knowledgeable, but in reality, we are seeing something very unprecedented here. The pandemic may no longer be the cause of the delays, but it was certainly what started it all. As we see the effects ripple through every sector of every industry, we continue to experience delays on all fronts: manufacturing, customization, and transportation. We wish we could deliver furniture to you faster, but until we see improvements from our vendors and shippers, there isn't much else we can do except guarantee you the lowest prices and the largest in stock selection on Delmarva.
Where can I find items that are available right now?
Check out our Get It Now page to find items that are in stock and ready for delivery!
What's the difference between Free Shipping and 5 Star Delivery?
Free Shipping offers our local customers a similar experience to picking up an item from our warehouse, except we bring it to your front porch. This is a good option for smaller items or for less flexible schedules. Our 5 Star Delivery option is our classic white glove service that offers assembly, placement, inspection, and 1 year of in-home service. Check out our Delivery page for more information.
Why can't I get Free Shipping?
Free Shipping is only available to our local delivery areas. If your delivery fee is over $99, you are outside of that area.
How soon can my items be delivered?
We deliver to many local areas Tuesday through Saturday (occasionally on Monday). For less frequented areas, we will generally offer one or two weekdays when we are always in the area. If you have a preference, please let us know! We can usually schedule around 3-5 days out unless we are experiencing an abnormally high order volume. No delivery date is guaranteed. We do not offer delivery on closing days.
Will I get a delivery window?
You'll receive a phone call and an email with a 3 hour window around 1-2 days before the scheduled delivery date. If for some reason you do not receive the call or email, you can track your delivery online. Tracking is not available until 1-2 days before delivery.
I have a delivery scheduled. Can I add this order to that delivery?
Absolutely! If you select the Add to Another Delivery option, we'll look up your order and attempt to schedule this new order with that one. If the items are not in stock at the time of ordering or if the trucks for the area are full, we cannot offer a combined delivery.
My front door is a tight fit. What should I do?
In the end, you are responsible for measuring before buying. Please confirm all dimensions and angles before checking out. Take a look at our Measuring Guide for more information. If you're unsure, ask us! We can look up or measure the shortest side to find the right fit for you.
I'm on an upper level without an elevator. Is it possible to deliver my items?
Our delivery team will have to decide the best course here. Please let us know if you're having items delivered to a higher level, especially if there is no elevator. A hoisting fee may be incurred if that is our only option.
Why do I have to enter a shipping address if I'm picking up?
That's just how our website is set up. If you're planning to pick up, just enter the billing address as the shipping address and then select a pick-up option.
How soon can I pick up my items?
For Newark, we have to shuttle items to the pick-up location, so they will be available in the afternoon of the next Tuesday or Friday. For Laurel, we may have to transfer between Seaford and Laurel, so they may not be available the same day. We'll let you know when we confirm the order.
Where do I go to pick up my items?
For those closer to our Laurel showroom, the pick-up location is in our Laurel warehouse. For those closer to our Wilmington or Christiana showrooms, the pick-up location is our Newark warehouse.
I'm closer to the Dover area showroom, why can't I pick it up there?
We just simply don't have the space in the Dover area to store items awaiting pick-up. We offer pick-up in Sussex and New Castle, but for Kent County, we recommend our Free Shipping option. We'd also highly recommend making a trip down to our Laurel showroom at some point as it's by far the largest of them all.
I'm driving a while to pick up my order. Can I call to confirm?
Yes, just call our main phone number (888−875−8955) and dial extension 3062 for Laurel or 3250 for Newark.
Do I need anything to pick up my items?
Bring a photo ID and a copy of your invoice. You'll receive a digital copy by email once your order is finalized. We also recommend bringing fasteners and blankets/cushions to transport the items safely.
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