"Be Honest, Be Fair and Give Great Service"

Thanks for making our shopping trip a good experience. Taking so much time, helping to make sure we were satisfied. We love our living room and have had many wonderful comments. It was a joy shopping at Johnny Janosik, from the time we entered the store to the nice gentlemen who delivered our furniture.

-Sharon & Lew

I am writing to you today, as I sit in my new home, to tell you what a pleasurable experience I had shopping for new furniture at your store in Laurel, DE.

At first, I must admit, I was overwhelmed by the size of your showroom. I had thoughts of going somewhere a little more personal. Then I met Lauren Stuart, and quickly felt reassured by her knowledge and ability to guide me through the various areas of the store that truly appealed to my tastes and needs. She showed me pieces that worked for me. Not all of them were grouping or pieces that were in the same manufacturer, but they seemed to work...and work well together.

I bought three rooms of furniture in the course of (3) visits (spent over $10,000), and Lauren was there to assist me each and every visit. You have really got a gem in Lauren here ladies… she knows how to treat a customer!

I look forward to recommending all my friends to her for their furniture needs.

-Lisa

I wanted to take a moment to contact you to let you know of our most pleasant experience in doing business with your store from the initial phone call till the delivery of a replacement piece of furniture that was damaged which was just delivered this week!

-Marianne

Initially handled my phone call for a leather sectional that I found online – we went to visit with her and ordered the sectional even though there was no floor sample. She was pleasant and knowledgeable and had contacted the manufacturer for a sample leather swatch and was able to answer all of our questions.

-Roxanne

When we arrived to pick up the sofa, Marianne was on vacation but told us to work with her partner Roxanne - I had called Roxanne a day before asking her to set aside two (2) Broyhill Dining Chairs – she had everything ready! She even answered our questions about other furniture piece and took us around the showroom and then we went around back to load our rental truck and we went home.

Most importantly – when we got home and one piece of the sectional was damaged and one was the wrong piece – I called Roxanne right away - she was so pleasant, apologetic, got me in touch with customer service and made me feel like everything would be taken care of – and it was ! Never once did she tell me that I had to talk to Marianne, etc or that it was not her problem to work out, etc – she took ownership of the phone call and I was most impressed by her willingness to do everything even though we were not really her customer!

-Kristen

I spoke to Kristen several times that same day we picked up the sofa, sent her pictures of the damage and conversed with Kristen till she confirmed the solution to replace the piece of sectional that had been damaged. What a perfect person to have working in your customer service department! We communicated via phone and email and my husband and I knew exactly when everything was going to be fixed. The two (2) men delivered the piece this week – they were pleasant and we received a phone call (yes, I cannot believe we got a phone call) asking if everything had been done to our satisfaction!

Wow……that’s all I can say – from the start to the finish we encountered a customer focused employee at every department of your business. I was referred to your store by asking a friend at work where she bought her furniture – she immediately told me about a customer service issue she had and how wonderfully Johnny Janosik handled everything. I too can now say the same. Customer service is so important to so many of us, however, many businesses seem to lose focus that it is people that make the difference. Price is important, however, the people make the entire experience the reason why customers like myself will return to do business with your store in the future.

Thank you for making our experience with Johnny Janosik one that we have already shared with our friends & family. I just had to take a moment to tell you that you have a wonderful staff!

-Laura & Garry

This is a note to thank you for taking care of our problem with the defective Braxton-Culler rocking chair. Needless to say, we were very upset that a $700 chair should fall apart so quickly when it was hardly ever used. With the credit that was issued we replaced the defective rocker.

While we were in the store we also purchased a mantel curio and an additional chair. If it was not for your good customer service, we probably would not have continued to shop in your store, either then or at any time in the future.

We would also like to thank Lakiesha for her attention to this matter and for following up to see if everything was OK when the new furniture arrived.

-Rita & Jim

I would like to commend several of your personnel, namely, technicians Gene and Keith, as well as customer service representatives, Michelle, and especially, Kristen.

I experienced a comfort related problem with a recent purchase. There was a sincere desire and effort by these people to help me resolve my problem. I really appreciate their friendly, caring and professional attitude. They reflect Johnny Janosik, Inc. in a truly positive manner and are prime reasons that I will highly recommend your company in the future.

In this day and age, it is gratifying to find a company that gives genuine meaning to the term , customer care.

-David

Two weeks ago my husband and I purchase furniture from your showroom. We wanted to fill out a customer survey but found there wasn’t one. Therefore, we are writing to commend your employee, Kathy Whitelock. Kathy was so helpful, patient and never pushy. She gave us our space, gave us plenty of time and answered our questions. She was so personable and friendly that we really wanted to let her supervisors know how much we appreciated her assistance. We are from out of town and she treated us in a respectful and “down to earth” manner. We are very grateful.

-Kathleen

Thank you for exchanging the rocker recliner and sofa so quickly. Your tech support and customer service were very courteous and kind. They showed the goodwill your company has towards their customers. It was really appreciated.

-Jill & Montye

Please extend a thank you to Kathy Whitelock, Sales Consultant, at your Laurel facility. She is a consummate professional salesperson with outstanding interpersonal skills and in-depth product knowledge. It was truly a pleasure to work with her as we shopped, with her most capable assistance, for a sofa and recliner.

Having spent my career in a number of sales and marketing management positions for a Fortune Top 25 corporation, it was enjoyable for both my wife and me, a non-shopper, to work with Kathy. She is a super-star! Never have we found any salesperson in the retail furniture industry with the breadth and depth of her skill set.

Your new facility is wonderful. However, the key resource for us was Kathy Whitelock. Yes, we spent a few dollars and will return again, with the catalyst for our return being Kathy. Again, please extend our thanks to her, a very nice person with outstanding skills.

-Paul

My wife and I wanted to let you know that we were pleasantly pleased with the action you took getting our lift chair repaired. This was the second time we had to have the chair worked on.

You sent us Gene Jones and he did an outstanding job. He took the chair completely apart to ensure a complete restoration. Gene is a credit to your organization as are you for resolving this problem with our chair.

Again, we wanted to extend our thanks for your excellent service, timely response, and the outstanding craftsman who performed the repairs.

-Peg & Baxter

Thank you very much for working so hard to resolve the problem with the recliner that was delivered to my home on June 11, 2007. The replacement recliner was delivered yesterday, August 22, 2007. My husband and I are both very pleased with the new chair.

As a result of your efforts to insure my satisfaction, I will remain a loyal customer. Thank you again and I hope to run into you in the store in the near future.

-Carol Beth

Many thanks to you for the service we received, to your company for having the kitchen set we have been looking for, the search was at least 2 years running and we’ve received many nice compliments about it, and for the delivery men that were sent. They were very nice and efficient. Again, thank you.

-Bea & Tom

Yesterday I had another delivery from your store. My first encounter with your company was when I purchased bedroom furniture from your Laurel store (approximately 6 months ago). At the time I was extremely impressed with my sales consultant, Lori Wells, and the delivery team, Quincy and David.

Guess what? They outdid themselves yet again. In July I came up twice to look for living room and dining room furniture. I bought a carpet and paint samples to show the colors I was using. Lori worked tirelessly with me to help me coordinate my new color scheme (which was not an easy task). She was very knowledgeable and offered great insight. When the furniture was delivered there again were the two gentleman that delivered my bedroom furniture months before. And again, they displayed what I can only describe as professional, courteous and efficient customer service skills.

I have had some horrible experiences in the past with furniture stores and deliveries so words cannot express my pleasure in the service your staff has extended to me.

-Wendy

As Johnny Janosik, Inc., seeks to provide exemplary service and quality products, feedback from customers undoubtedly represents and integral component of institutional evaluation and improvement., Surely, commendations to outstanding employees are part of your ongoing process of establishing and maintaining excellence. A credit to your organization is Penny Hirsch.

During several visits to your store this month, we were assisted by this highly competent professional. She went about her job with in-depth expertise, patience and outstanding human relations skills. Penny took the time to answer questions, explain product lines and provide unparalleled individual attention. We were especially impressed with her sincerity and gentle manner. The adeptness she brings to her position is the main reason we decided to purchase furniture from your business and will do so in the future. In addition, we will recommend your dealership to our friends and relatives.

No doubt you will contact Ms. Hirsch to offer your appreciation for her fine efforts. Beyond that, she is deserving of whatever forms of employee recognition your establishment has in place. Should nomination forms or similar paperwork be required for such programs, it would be our privilege to complete them.

Best wishes as you continue to lead an organization worthy of this highly proficient employee.

-Sharon & Ron

I am extremely pleased with the delivery today of my sofa. The three gentlemen who arrived were prompt, courteous, happy, careful and knowledgeable. They introduced themselves to me and shook my hand, and they were very happy to move my old sofa downstairs, which was a huge help. I wish everyone could be so friendly. Thank you for a wonderful experience.

-Susan